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Rules, Policies, Terms of Agreement | Pricing Information & Discounts Offered | Training FAQs

Group Dog Training Class Rules, Policies and Terms of Agreement

At Humane Society Silicon Valley we offer a wide variety of reasonably priced training classes, workshops and seminars for people and their pets! We believe training should be helpful, fun and informative in order to enhance the relationship between you and your pet! Our training philosophy involves force-free, positive-reward based methods and the latest that behavioral science has to offer! Our skilled and experienced trainers and instructors know that animals learn fastest and retain the most information when taught using positive-reward based methods. Through our training classes, both you and your pet will learn how to get those behaviors you want and how to eliminate those behaviors you’d rather not have!

Rules & Policies Acknowledgement of Risks, Responsibilities and Owner Liability

 


Rules & Policies

ENROLLMENT & ATTENDANCE

Full payment is required at the time of enrollment to ensure your space in the class.  We encourage you to enroll online on our events calendar.  You may enroll in one of our classes, workshops or seminars through our Whole Pets store, but it may take 72-hours to one week to receive confirmation of your enrollment.

Upon enrollment, please ensure you will be able to attend all class sessions; transferring from one class to another is not permitted after the class begins.  Students enrolled in a class must attend the first class session.  Students that miss the first class session without making prior arrangements with the Behavior and Training Department do not qualify for a refund of class fees and may not be allowed to attend the remaining sessions.  If you are unable to make a class session after the class starts, please contact the trainer to discuss topics and homework.  We do not offer make up classes.  New students may be allowed to join a class after the first session at the discretion of the Behavior and Training Department.

VACCINATIONS

You must show proof of your dog’s vaccinations in order to participate in classes or workshops.  For puppy classes, pups must be 10 days past their first DHLPP vaccination.  For all other classes, current rabies and bordatella vaccinations are also required. 

PRICING

We offer three different prices for our training classes, seminars and workshops.  General registration prices, dog park member registration prices and adopter prices.

In order to receive our adopter prices, the enrollee must provide proof of adoption (a copy of the animal’s adoption receipt showing the date of adoption) to the Behavior and Training Department at least 72-hours before the first class session.  Proof of adoption may be faxed ATTN: Behavior and Training Department 408/262-2131 or e-mailed to behaviorandtraining@hssv.org.  Please make sure you include your name, your pet’s name and the class you’ve enrolled in.  Our adopter prices are good for one year after adoption and will be given to adopters from any 501 (c)3, not-for-profit animal welfare organization.

To receive our dog park member discount, you must be a member of our park at the time of enrollment.

CANCELLATION

If the minimum enrollment for a class, workshop or seminar is not met 3 days prior to the first class session, the class may be cancelled or postponed.  You will be contacted via telephone or e-mail to see if you would like to enroll in the rescheduled class, receive credit toward a future class, or receive a full refund.

REFUNDS & CREDITS

A full refund will be offered if we are notified at least 5 days prior to the start date of class.  Within 5 days of the class starting only a credit will be offered.  If a dog is unable to attend class due to an injury or illness after the class has started, you will receive a 50% discount toward enrollment in an equivalent class within the following six months.  No other refunds or discounts will be given after the class starts. 

If you've registered with one of our special discounts, please ensure you've selected the correct registration type because no discount adjustment refunds will be offered after the class starts.

If you are an HSSV Adopter who has enrolled in class in lieu of a training deposit, you are not eligible for a class refund, regardless of the above circumstances.  By enrolling in a training class at HSSV, you are committing to fulfill your training requirement by paying your training class fees; therefore, you are not leaving a deposit to be refunded after completing the class. If we are notified at least 5-days prior to the start date of class, a full class credit will be offered or we can convert your training fees into a training deposit (to be fulfilled as per your HSSV Adoption contract and adoption/training requirement).  If a dog is unable to attend due to an injury or illness during enrollment, you will receive a 50% discount toward enrollment in an equivalent class within the following six months.  

All credits are good for six months from the date the credit was issued. If you have not used your credit within six months, your fees will be forfeited.

BEHAVIORAL APPROPRIATENESS

Humane Society Silicon Valley (HSSV) and/or its Independent Contractor Trainers reserve the right to deny any dog that is determined to be behaviorally inappropriate (either disruptive or dangerous) for class.  This is for the protection of all students in our classes and workshops.  If your dog is not appropriate for the class, you will be referred to an appropriate class or a qualified trainer that offers private consultations and/or training.  A full refund will be offered on the first day dogs attend class.  A partial refund may be offered if the dog determined to be behaviorally inappropriate for class after the first day dogs attend class.    If you are concerned your dog may not be behaviorally appropriate for class, please contact the Behavior and Training Department before you sign up!

CHILDREN IN CLASS

At Humane Society Silicon Valley, we appreciate when all family members attend classes.  For the safety and well-being of all class participants (humans and dogs), children must be under parental control and supervision at all times.  Human students under 18 years old must always be accompanied by an adult.  Running, yelling, screaming and crying are not permitted during class.  Children must only interact with their own dog during class as some dogs may be uncomfortable around children.  Children should be instructed to never approach or touch another dog in class as it may not be friendly toward children. 

FOR THE FIRST CLASS

For all our Beginning Level Training Classes (Beginning Puppy Training, Beginning Older Puppy Training and Beginning Manners and Obedience) the first class is a HUMANS ONLY orientation, please do not bring your pet.  For all other non-Beginning level classes, please bring your dog to the first class. For the first class with dogs, please:

QUESTIONS?

If you have any questions prior to your first week in class, please contact behaviorandtraining@hssv.org or call our Behavior and Training Department at 408-262-2133, x352.

 

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AGREEMENT

Prior to starting any group training class or workshop, owners must agree to the following acknowledgement of risks, responsibilities and owner liability.

ACKNOWLEDGEMENT OF RISKS AND RESPONSIBILITIES

I recognize that there is an inherent risk of injury or, illness, in any environment associated with group training class.  I also recognize that such risks include, without limitation, injuries or illness from fights, rough play, contagious diseases and/or unwanted pregnancies.  Knowing these inherent risks and dangers, I warrant that I, or the owner for who I am assigning as an adult guardian, will abide by all safety rules, vaccination requirements, and instructions.  I agree by this contract to assume full responsibility and hold HSSV, its officers, directors, agents, employees, volunteers and contractors (collectively, “Releasees”), harmless for said pet(s) injury, death or damage as the result of any incident including my or other’s negligence, except to the extent that the damage or injury may be due to willful misconduct of Releasees.  I further agree to hold Releasees harmless and indemnify them against all damages, costs, fees and business losses resulting from any claim I make or cause to be made against Releasees for which they are not ultimately held to be legally responsible.

OWNER LIABILITY
I expressly agree to be held responsible for any injury, expense, costs or damages, including but not limited to destruction of furniture, gates, walls, as well as any damage or injury inflicted upon another human or dog, arising out of my own actions or negligence or the actions of my dog.

Occasionally, the HSSV team will photograph and/or film our training classes for promotional purposes. I understand that if I don't wish to be photographed or filmed, I should inform the instructor prior to class. I have read this fully and understand and agree to all of its terms.

 

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Pricing Information and Discounts Offered

Training Classes, Seminars and Workshops

At Humane Society Silicon Valley, we believe that training classes, seminars and workshops are all beneficial to strengthening the bond you have with you and your pet. We therefore offer the following discounts for our professional services:

Adopter Prices
To be eligible for our adopter prices, you must have adopted your pet within the year prior to the class starting; please be prepared to show proof of adoption no later than 72-hours in advance of your first class. We offer our adopter prices for those who have adopted their pet from any weC.A.R.E. Community Coalition Adoption Center, including:

Humane Society Silicon Valley
San Jose Animal Care Services Center
Silicon Valley Animal Control Authority
City of Palo Alto Animal Services
Santa Clara County Animal Shelter

as well as any other 501(c)3, not-for-profit animal welfare organization. We offer these special prices to reward those who have chosen the adoption option and are helping to save lives!  To access our special adopter price, please e.mail behaviorandtraining@hssv.org; let us know when and where you adopted your companion and request the special access code.

Member Discounts
To be eligible for our “Member” discounts, you must be an active HSSV Private Dog Park Member.  To access our special member price, please e.mail behaviorandtraining@hssv.org and request our special members access code.

To learn more about membership at HSSV’s Private Dog Park, click here! If you are unsure about your eligibility as a HSSV Private Dog Park Member, e-mail us!

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When you sign up for classes at Humane Society Silicon Valley, you and your dog can feel great knowing that your training class fees support homeless animals in our community!